01. Seller review
We consider the seller profile, ownership declaration and the consistency of the submitted information.
Authenticity & Buyer Protection
The Velvet Standard
Authenticity & Buyer Protection
Trust begins with careful review, accurate representation and authentic items only.
Our authenticity standard.
Velvet Archive accepts authentic items only. Every submission is reviewed according to the information available, including photographs, item details, condition, provenance and supporting documentation.
Replicas, counterfeit products, unauthorised copies, stolen goods and items whose provenance cannot be adequately verified are not accepted.
How review works.
02. Item assessment
Brand details, construction, materials, markings, condition and included accessories are reviewed.
03. Additional verification
For higher-risk or higher-value items, further evidence or specialist verification may be required.
Seller requirements.
- Original, current and clear photographs.
- Accurate disclosure of wear, repairs and alterations.
- Proof of purchase, ownership or provenance when requested.
- Confirmation of the legal right to sell the item.
Buyer protection.
Listings must represent the item accurately. If material concerns arise before dispatch, an order may be paused or cancelled while the item is reviewed. Concerns raised after delivery are investigated using the order record, listing information and supporting evidence.
Authenticity questions.
Does every item receive the same level of review?
No. The level of review can vary according to brand, category, value, risk indicators and the documentation available.
Can an item be rejected?
Yes. Submission never guarantees acceptance. Velvet Archive may reject an item when authenticity, ownership, condition, demand or documentation is insufficient.
What happens when a buyer raises a concern?
The concern is reviewed individually. Velvet Archive may request photographs, documentation or an independent assessment before deciding the appropriate resolution.
Envío exprés a todo el mundo
Entrega rápida y segura a clientes en todo el mundo.
Devoluciones en 30 Días
Compre con confianza con nuestra política de devolución de 30 días.
Servicios al Cliente
Asistencia personalizada para garantizar una experiencia de compra sin interrupciones.
Pagos seguros
Pago seguro y cifrado en cada pedido.