Frequently Asked Questions

Velvet Archive Help

Frequently Asked Questions

Answers about authenticity, condition, delivery, returns and selling with Velvet Archive.

Personalised client consultation in a luxury fashion setting

Shopping with Velvet Archive.

Are the items authentic?

Velvet Archive accepts authentic items only and reviews submissions using photographs, item information, provenance and additional verification where appropriate.

Are all pieces new?

No. The catalogue can include new, pre-owned, vintage and archive pieces. Every listing identifies the stated condition and included accessories.

How do I know when my order will arrive?

Available delivery options and estimates are shown at checkout or confirmed in your order documentation. Tracking is sent after dispatch.

Can I return an order?

Return eligibility depends on the order and applicable law. Contact Client Services before sending anything back and keep all tags, seals and accessories intact.

Selling with Velvet Archive.

Can I sell one personal item?

Yes. Use the Private Seller application for one or a small number of pieces from your personal collection.

Do you work with professional resellers?

Yes. Boutiques, resellers and businesses with recurring authenticated inventory can use the Professional Seller application.

Does submitting guarantee acceptance?

No. Brand, authenticity, ownership, condition, documentation, demand and suitability are reviewed individually.

How are commission and payment decided?

Pricing, commission, applicable costs, shipping responsibilities and payment timing are disclosed before an accepted item is listed.

Need more help?

Contact Client Services with your order number, seller application details or a clear description of the question so the team can respond efficiently.